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Home > Air China Transportation Regulations for the Disabled

Air China Transportation Regulations for the Disabled

( Version 2021 )

I .Passengers with a Hearing Impairment

For the sake of safety, passengers under the age of 16 with a hearing impairment cannot travel alone and must be accompanied by an adult who has reached the age of 18 and has full capacity for civil conduct .

To ensure that your travel can go smoothly, we can provide free of charge necessary guidance and assistance services for passengers with hearing disabilities who travel alone. Such services can be booked through the Air China APP, Air China hotline, any of our ticketing offices and our authorized sales agents . Please arrive at the check-in counter for check-in at the latest 120 minutes before the scheduled flight departure time.

For the sake of safety, passengers with hearing disabilities shall not be seated in in the emergency exit seats of the aircraft.

II . Passengers with a Visual Impairment

Passengers with a visual impairment refer to passengers who are totally blind, amblyopic, or suffer from eye conditions and lack full mobility. 

For the sake of safety, passengers under the age of 16 who are visually disabled cannot travel alone and must be accompanied by an adult who has reached the age of 18 and has full capacity for civil conduct.

In accordance with CAAC flight safety requirements, only a certain number of eligible passengers with a visual impairment traveling alone may be accepted on each flight. If passengers with visual disabilities need to travel alone by air, please submit an application through Air China hotline, any of our ticketing offices or our authorized sales agents . We can provide free of charge necessary guidance and assistance services. Please check in at the airport check-in counter no later than 120 minutes before the scheduled flight departure time.

For the sake of safety, passengers under the age of 16 who are visually disabled shall not be seated in the emergency exit seats of the aircraft and upper deck of B747.

III . Traveling with a Service Dog in the Cabin

Service dogs refer to special dogs that have been specially trained to provide assistance to the disabled in their life and work, including guide dogs and hearing dogs.

Passengers with hearing disabilities or visual disabilities who travel alone with a service dog should be at least 16 years old. The dogs should wear work shirts and have a leash for the duration of the flight ; the dogs shall not occupy a seat and must not be allow ed to run freely, so as to ensure that the service dogs do not affect other passengers. Subject to the consent of the relevant passenger, the dogs are not required to wear a muzzle.

You are responsible for taking care of the excretion of the service dog in the cabin and ensuring that it will not affect the hygiene on board.

In accordance with CAAC flight safety requirements, only a specified number of such passengers can be accepted on each aircraft type. To travel with a service dog, please submit a request through any Air China direct ticket sales department no later than 48 hours (inclusive) before the scheduled flight departure. Passengers must provide identification as well as valid quarantine and vaccination certificates for service dogs both at the time of booking and when checking in at the airport. Passengers should check in with their service dog at the airport check-in counter no later than 120 minutes before the scheduled flight departure time. 

Where applicable safety requirements permit, the service dog may sit on your lap or occupy the space of your feet, and the service dog must not encroach upon the space of other passengers. For safety reasons, passengers with service dogs shall not sit in the emergency exit seats of the aircraft and the upper deck of the B747.

If your service dog causes personal injury or property damage to us or other passengers, you shall be liable for compensation accordingly.

We may refuse to transport service dogs in any of the following situations:

1. The service dog poses a direct threat to the health or safety of us or other passengers;

2. The service dog causes serious interference in the cabin or the airport boarding gate;

3. Transporting your service dog is in violation of the regulations or requirements of relevant government agencies.

If we refuse to transport a service dog, we will provide a written explanation within 10 days after the refusal upon request .

Passengers are not required to pay any additional fees for the Guide/Hearing Dog Service. If a passenger agrees to check in a service dog, Air China will complete the check-in process for the dog and its container and food in line with the procedures for Pets as Checked Baggage free of charge. The weight of the dog, container and food will not affect the passenger ’ s free baggage allowance. Passengers traveling on international routes should familiarize themselves with quarantine and vaccination regulations for service dogs for the countries they are entering/exiting and ensure that all relevant requirements are met.

Emotional support animals (including spiritual comfort dogs) are not service animals and are classified as pets. An emotional support animal can be checked subject to what you need and our small animal transportation standards

IV. Passengers with an Intellectual Disability or Mental Disorder

For the sake of safety, Air China may be unable to accept passengers with an intellectual disability or mental disorder for safety reasons if their behavior is deemed a threat to the safety of other passengers or the flight in general. We strongly suggest that passengers with intellectual and mental disabilities travel with a companion . The companion must ensure effectively control over the disabled and assist them to evacuate from the aircraft in an emergency.

In accordance with CAAC flight safety requirements, only a certain number of such passengers can be accepted on each aircraft type . Passengers with an intellectual disability or mental disorder who travel alone may submit a request through any Air China direct sales department at the time of booking.  We provide necessary guidance and assistance services free of charge. Please arrive at the check-in counter to complete the check-in procedures at the latest 120 minutes before the scheduled flight departure time.

V. Passengers with limited mobility

On the flights operated by Air China, we provide wheelchair services for disabled passengers with limited mobility. The staff will help you transfer from the check-in area to the boarding gate on a wheelchair . You can check in a wheelchair or other aids for free in addition to the free baggage allowance. Please arrive at the check-in counter for check-in at the latest 120 minutes before the scheduled flight departure time.

1. Wheelchair Ramp

We offer the service for passengers who have a mobility impairment but are able to board/disembark the aircraft and move to their seat in the cabin unaided. Passengers who require this service can submit a request via the Air China app, through any Air China direct ticket sales department or sales agent or by calling the Air China Hotline within the time frames below:  

A. For domestic routes , please submit a request at least 24 hours (inclusive) before the scheduled flight departure. 

B. For international routes, please submit a request at least 48 hours (inclusive) before the scheduled flight departure. 

2. Wheelchair Steps

We offer the free service for passengers whose mobility impairment means that while they are able to move to their seat in the cabin unaided, they are unable to board/disembark the aircraft. Passengers who require this service can submit a request via the Air China app, through any Air China direct ticket sales department or sales agent or by calling the Air China Hotline at least 48 hours (inclusive) before the scheduled flight departure. 

Passengers with a Level 1 or Level 2 physical disability ( unable/mostly unable to complete everyday activities unaided ) shall request the service of wheelchair cabin . 

•  Wheelchair cabin

We are able to provide the free service for passengers who are unable to mobilize independently on Air China operated flights to/from Chengdu, Hangzhou, Tianjin, Chongqing, Shanghai, Wuhan, Guangzhou, Dalian, Hohhot and Beijing (Capital Airport) . This service can help passengers get into and out of seats, move to and from the lavatory and so on. 

In accordance with CAAC flight safety requirements, only a specified number of passengers who travel alone but are much less mobile without help can be accepted on each aircraft type. If such passengers need to travel alone, we shall be notified in advance accordingly. If you require the service , you can submit a request within the following time frames via the Air China domestic website, or through any Air China direct ticket sales department or authorized sales agent. 

A . Passengers traveling on routes to/from Africa, Central America and South America (including Havana) should submit their request no later than 72 hours (inclusive) before the scheduled flight departure. 

B . Passengers on all other routes should submit their request no later than 48 hours (inclusive) before the scheduled flight departure. 

If an injured passenger applies for a wheelchair due to mobility impairment, we will provide the aforementioned wheelchair service based on the above regulations on wheel chair services and subject to restrictions on the number of passengers with disabilities.

VI. Restrictions on the number of passengers with disabilities on each aircraft type

According to the "Administrative Measures on Air Transport for the Disabled" by the Civil Aviation Administration of China, the restrictions on the number of passengers with disabilities carried by aircraft type are as follows:

Aircraft Type

Passengers with on-board wheelchairs

Passengers traveling with a service dog in the cabin

Visually impaired unaccompanied passengers

Unaccompanied passengers with an intellectual disability or mental disorder

ARJ21

2

B737-700/800/8

4

A319/A320

A321

B747

6

B777-200

B777-300ER

B787

A330/A350

(The above restrictions do not apply to American routes)

VII . Special service rules for passengers with disabilities on U.S. routes

1. For the travel of the following types of passenger with disabilities , we should be notified 48 hours before the flight, and only after we agree and make special arrangements can they be accepted for :

A . Passengers who need to use CPAP or POC;

B. Passengers who need to use stretchers;

C. A group of more than 10 qualified disabled persons who make reservations and travel;

D. Passengers who need to travel with a service dog on a flight of more than 8 hours;

E. Passengers who suffer from severe vision and hearing impairment at the same time.

•  Security Assistant

The main responsibility of personal safety assistants is to help disabled passengers leave the aircraft or provide necessary brief safety instructions in the event of emergency evacuation. The following passengers with disabilities should be accompanied by safety assistants during the flight. We will transport passengers with disabilities and their safety assistants in accordance with relevant legal requirements:

A. Stretcher passengers;

B. Passengers with mental disorders who cannot understand or deal with safety issues;

C. Passengers with severe mobility problems who cannot evacuate the aircraft by themselves;

D. Passengers who have severe hearing and vision impairments at the same time who cannot communicate with the flight crew.

 

 
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