Voluntary Refund and Change Rules of CA Domestic Tickets
(Revised in October 2023)
1. S cope of applica bility
(1) This rule applies to:
A.Domestic air transport issued with Air China domestic ticket showing Air China carrier code and flight operated by Air China
B.Domestic air transport issued with Air China domestic ticket showing Air China carrier code and flight operated by the other carrier.
C. Domestic air transport operated by Air China flight and issued with domestic tickets of the other carrier that ha s signed a sales or an interline agreement with Air China .
(2) The change and refund fee standards (new standards) shown in the se rules are applicable to domestic tickets sold after October 29 , 20 2 3 (inclu ded) .
(3) For domestic tickets sold before October 29 , 20 2 3 (exclud ed ), if change is to be made after October 29 , 20 2 3 (includ ed ) and a new ticket number is generated, the handling fee standard s for change (new standard s ) shall apply when the change is made again.
(4) For domestic tickets sold before October 29 , 20 2 3 ( ex cluded), if refund is requested after October 29 , 20 2 3 , the handling fee standards for charge (old standard s ) before October 29 , 20 2 3 ( ex cluded) shall apply.
(5) For the r efund and chang e policy of special fare products , the corresponding rules in such products shall apply.
(6)These rules shall be regarded as an integral part of “ Air China General Conditions of Carriage for Passenger and Baggage ”.
2. General Rules
(1) T he fares of d omestic tickets are shown on the coupon , and the amount actually paid must coincide with the fares as shown . The fare subjects to the published fare of system.The rounding unit of fares shall be rounded nearest unit to CNY10 in accordance with the unit of 1. For example if rounding unit is nearest 10, round up when the rounding unit of 1 is between 5 and 9 meanwhile round down when the routing unit of 1 is between 0 and 4.
(2) If the fare rules herein are met, such fare rules shall prevail . If the conditions are not specified in fare rules , “ Air China G eneral C onditions of Carriage for P assengers and Baggage ” shall be followed.
(3) "Flight departure time" specified below refers to the flight departure time shown on the ticket . " 7 days before flight departure time" is 7 × 24 hours, i.e. 168 hours. " 7 days before flight departure time" and "4 hours before flight departure time" shall all be accurate to minutes. For example, for a flight scheduled to take off at 12:10 on November 8, 20 2 3 , the corresponding time node of " 7 days before the flight take off time" is: 12:10 on November 1 , 20 2 3 ; and that of "4 hours before the flight take off time" is: 8:10 on November 8 , 20 2 3 .
(4) The service fee for voluntary change , refund and fare difference shall be calculated according to the fare of the corresponding sector shown on the ticket . The rounding unit of voluntary change and refund fee shall be rounded to the nearest RenMinBi Yuan .
3. Change and Refund Rules of C hild , I nfant
(1) Infant on domestic tickets shall be charged 1 0% of the applicable adult normal fare ( F/J/G/Y class fares ) on the same flight . For infant ticket n o voluntary change and refund fees shall be charged and voluntary change of carrier is allowed .
(2) Child including unaccompanied child shall be charged 50% of the applicable adult normal fare ( F/J/G/Y class fares ) . For child ticket with the fare types like FCH50/JCH50/GCH50/YCH50 and 50% discounted child fare, change of carrier is allowed for accompanied child and is not allowed for unaccompanied child. For child including accompanied child, the change fee is free of charge and the refund fee is as same as that of the adult fare of the same booking class code.
(3) For the fares other than the discount shall be subject to the relevant voluntary change and refund rules.
(4)In addition to the change and refund fee other rules of change and refund refer to the following “voluntary refund for individual passengers” and “voluntary change for individual passengers”
4. R eservation and ticket ing
(1) For children (including unaccompanied child)fare and the disabled army servicemen and police disabled on duty with 50% of the normal fare s , the reservation class es shall be F/J/G/Y class. For children (including unaccompanied child)fare and the disabled army servicemen and police disabled on duty who purchase tickets with more than 50% discount off , the booking class and fare type shall be based on what are shown in the system.
(2) For infant fare with 1 0% of the normal fare s , the cabin service and the reservation class es must be the same as that of the accompanying adult. For example: if the adult ticket is in economy class Y , the infant ticket must also be booked in economy class Y .
(3) Ticketing t ime limit : subject to the information displayed in PNR
(4) O PEN ticket s : n o t allowed. Reservation must be confirmed before tickets are issued.
5. G roup passenger fares and voluntary change and refund
Please consult the local offices of Air China for the g roup passenger fares and the refund and change policy .
6. V oluntary refund for individual passengers
6.1 General p rovisions
(1) The service fee for voluntary refund is calculated based on the fare of the corresponding sector shown on the ticket in CNY being rounded nearest to CNY1 .
(2)The r efund service fee for the applicable time period shall be charged based on the interval between the cancellation time of the unused sector and the departure time displayed on the ticket.
(3) Refund rules for ti cket part ial ly used : the fare of the used sector shall be deducted from the totally fare as the amount to be recalculated. T he refund service fee shall be calculated based on the interval between the time of cancellation of booking and the departure time of the unused sector shown on the ticket . T he balance shall be re fund ed to the passenger.
(4) Refund rules on exchanged ticket: For application for refund on exchanged ticket submitted after October 29 , 20 2 3 (inclu ded ), the refund service fee shall be charged based on the time of cancellation of booking of the exchanged ticket , and the fare, class and charging ratios o f the original ticket. If there is any fare difference that has been collected , that difference shall be refunded . The change service fee that has been collected shall not be refunded ; In other words , for exchanged ticket refund, t he refund service fee shall be calculated based on the interval between the time of cancellation of booking and the departure time of the unused sector on the exchanged ticket . And then calculate the refund service fee based on the fare and class of the corresponding sector shown on the original ticket(i.e. the first ticket) . For the fare difference charged by u nused sector s when the ticket is exchanged , it shall be totally refunded to passenger.
(5) For the scenarios ( 2 ) , ( 3 ) and ( 4 ) mentioned above, voluntary refund on Air China official website or flagship store s , t he applicable refund fee shall be charged according to the interval between the time of refund submission and the flight departure time shown on the ticket.
( 6 ) According to the “ Air China G eneral C onditions for T ransportation of P assengers and Ba ggage ” refund shall be requested and made within the validity period of the ticket , the airport fee and fuel service charge of the unused sector shall be refunded.
6.2 R efund rules on a single round-trip fare .
For r efund on a p art ial ly used ticket with a single round-trip fare (the case where the round-trip fare is lower than twice of the one-way fare), please deduct 1/2 of the round-trip fare shown of the ticket, and the balance shall be used to calculate the refund fee of the corresponding class.
6.3 If the ticket is endorsed on to another carrier voluntarily and then refund on the ticket is requested , the refund service fee shall be charged based on the refund rules before endorsement occurs . If any fare difference has been charged, that difference shall be returned to passenger but the change service fee that has been collected shall not be refunded.
6.4 V oluntary refund handling fee standard s
V oluntary refund handling fee standard s
( calculated by the fare on ticket and the percentage below of each se ctor ) |
Class service levels |
Class to be booked |
7 days ( 168 hours) (inclu ded ) before flight departure |
7 days (exclu ded ) to 48 hours (inclu ded ) before flight departure |
48 hours (exclu ded ) to 4 hours (inclu ded ) before flight departure |
4 hours (exclu ded) to after flight departure |
First |
F |
Free |
5% |
5% |
10% |
A |
5% |
5% |
5 % |
15 % |
Business |
J |
Free |
5% |
5% |
10% |
C/D/Z/R |
5% |
10% |
15% |
20% |
Premium economy |
G |
Free |
5% |
10% |
15% |
E |
10% |
15% |
25% |
30% |
Economy |
Y |
Free |
5% |
10% |
15% |
B/M/U |
10% |
15 % |
25% |
30% |
H/Q/V |
1 0 % |
2 0% |
35 % |
45 % |
W/S |
2 0% |
3 0% |
65 % |
7 0% |
T/L/P/N/K |
2 0% |
4 0% |
70 % |
75 % |
7. V oluntary change for individual passenger s
7.1 General p rovisions
(1) V oluntary change means change of flight, date, class, carrier , etc .
(2) The service fee for voluntary change is calculated based on the fare of the corresponding sector shown on the ticket in CNY w hich is rounding to the nearest CNY1 .
(3) In case of voluntary change, the fare shall be re calculated . T he fare difference shall be calculated according to the face value of the corresponding sector . The fare difference shall be collected at any time .
(4) T he service fee shall be charged a ccording to interval between the time of canceling the booking of the unused sector and the departure time of unused sector shown on the ticke t .
Exception: For the voluntary change on Air China website or flagship store , the service fee shall be according to the interval time of request made and the flight departure time shown on the ticket.
(5) For voluntar y change ticket , when the reservation is cancelled and the ticket becom es an OPEN ticket , the fare shall be recalculated for rebooking . The fare difference and the change service fee shall be collected together.
7.2 V oluntary change of flight or date
T icket fare shall be re calculated . A ny fare difference and the change service fee shall be charged .
7.3 V oluntary change of class
(1) For c lass downgrade d (including downgrade from a high er class to a low er class in the same cabin class es or from a higher cabin to a lower cabin ) shall be treated as voluntary refund and a new ticket shall be re purchased . E xample s : Y downgrade to W, M1 to V, F to J , J to Y , C to V1, etc.
(2) For c lass upgrade ( including up grade from a lower class to higher class in the same cabin class es or from a lower cabin to a higher cabin ),
A.When the flight and date have not been changed., if upgrade from a lower cabin to a higher cabin and the new fare is higher than or equal to the original fare,only the fare difference shall be charged, no change fee will be charged . Examples: S to G, M1 to R, D to A, etc. If upgrade from a lower class to a higher class in the same cabin classes, the fare shall be re calculated . Any fare difference and the change service fee shall be charged at the same time. Examples: S to V, Q1 to M1, H1 to Y, etc.
B. When the flight and/or date change, the fare shall be re calculated . Any fare difference and the chang e service fee shall be charged at the same time. Example: U1 to Y, B to C, R to J, etc.
C.Any changes after upgrading shall be implemented the new change fee standard.
D. If the new fare is lower than the original fare, the class upgrade shall be treated as voluntary refund and a new tickets shall be re purchased .
(3) For the change of the same sub-class (e.g. M changed to M , M1 changed to M1, M1 changed to M , C changed to C,etc ), the fare shall be re calculated . Any fare difference and the change service fee shall be charged at the same time. If the new fare is lower than the original fare, the difference shall not be refunded and only the change service fee shall be charged.
(4) For the scenarios ( 2 ) mentioned above, voluntary upgrade on Air China official website , the fare shall be re calculated . Any fare difference and the change service fee shall be charged at the same time.
7.4 Voluntary change of carrier ( e ndorsement)
(1) For normal fares of f irst class ( F ), business class (J), premium economy class ( G ) and economy class ( Y ), the government procurement fares of F/J/ G / Y class, the voluntary change of carrier is allowed. If the applicable fare of the new carrier is higher than that of Air China, the fare difference and the change service fee shall be collected . If the applicable fare of the new carrier is lower than that of Air China, the fare difference shall not be refunded but the change service fee shall be charged.
(2) For other discount fares of class , it is not allowed to change the carrier voluntarily; if the passenger applies for chang e of the carrier voluntarily, it shall be treated as voluntary refund .
7.5 V oluntary rerouting
T reated as voluntary refund
7.6 C hange rules on a single round-trip fare
For a single round-trip fare (the round-trip fare is lower than twice the one-way fare) and partially used tickets , the change service fee is 1/2 of the round-trip fare ; I f the new round-trip fare is available , the fare difference shall be calculate based on 1/2 of the round-trip fare . I f no round-trip fare is available , the fare difference shall be calculated based on the new one-way fare and 1/2 of the original round - trip fare .
7.7 V oluntary change handling fee standard s
V oluntary change handling fee standard s
( calculated by the fare on ticket and the percentage below of each se ctor ) |
Class service levels |
Class to be booked |
7 days ( 168 hours) (inclu ded ) before flight departure |
7 days (exclu ded ) to 48 hours (inclu ded ) before flight departure |
48 hours (exclu ded ) to 4 hours (inclu ded ) before flight departure |
4 hours (exclu ded) to after flight departure |
First |
F |
Free |
Free |
5% |
5 % |
A |
Free |
5% |
5 % |
1 0 % |
Business |
J |
Free |
Free |
5% |
5 % |
C/D/Z/R |
5% |
10 % |
10% |
15% |
Premium economy |
G |
Free |
5% |
5% |
10% |
E |
5% |
10% |
15% |
20% |
Economy |
Y |
Free |
5% |
5% |
10% |
B/M/U |
5% |
10% |
15% |
20% |
H/Q/V |
5 % |
15% |
25 % |
35 % |
W/S |
1 0 % |
2 0 % |
45% |
55 % |
T/L/P/N/K |
1 0% |
30% |
50% |
60% |
|
