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Home> Self-Service> Service Inquiry> Flight delay or cancellation certificate

Request flight delay or cancellation certificates

Passenger Name Travel Document No.
Date Flight No.
Contact Person Cancelled/Delayed
Phone Email

Passenger Name Travel Document No. Date Flight No. Delayed/Cancelled Contect Person Phone Email

Please note:

1. After verifying your details, Air China will send a certificate to the specified email address within seven working days.

2. If you have already downloaded your certificate through the Air China app or website, or your flight was not delayed, we will not email you your certificate.

3. Certificates are only available in Chinese and English. Do not use other languages to enter your personal information.

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