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Home> Self-service> Service Inquiry> Baggage Delays & Damages & Lose

Baggage Delays & Damages & Lose

Baggage Delays & Damages & Lose

Dear Passenger,

We apologize for the mishandling of your baggage and we understand that this may

cause inconvenience. Please be assured that we will do everything possible to assist you through this experience.

Your baggage information has been entered into our worldwide computerized baggage tracing system. You may check the status of your delayed bag and, as needed, modify the delivery and contact information.

Please ensure that your name, address, flight information and bag description are correct. If changes are required, please notify us as quickly as possible so we can update your file accordingly. This information will help us return your baggage quickly.

We will advise you as soon as your baggage has been received at your destination

airport and arrange a convenient time for delivery.

We will advise you once your baggage has been received and arrange a convenient

time for delivery.

Missing Property Questionnaire

Dear Passenger,

Please accept our sincere apologies for the baggage delay on your arrival and for any inconvenience this may have caused. If your missing personal property has not been located within 72 hours, please download the Missing Property Questionnaire and complete it, including a full description of the missing property, and send it back to us by mail or fax. (The mailing address and fax number can be acquired from the Lost & Found office where you reported the delayed baggage). This form will be used to trace your baggage. Please include a detailed list of the contents. In case of multiple pieces of missing luggage, please complete a separate list for each bag. Thank you for your cooperation.

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