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Notice on Suspension of Transportation Service for Certain Special Passengers Departing from International and Regional Destinations to Mainland China

Notice on Suspension of Transportation Service for Certain Special Passengers Departing from International and Regional Destinations to Mainland China
Dear passengers,

In response to the strengthened measures against imported cases of novel coronavirus pneumonia and in order to guarantee the passengers a safe and smooth journey, Air China has decided to suspend the transportation service for unaccompanied minor passengers, unaccompanied visually impaired passengers, unaccompanied intellectually or mentally disabled passengers, passengers in need of guidance and/or assistance in the course, passengers on stretchers and passengers in wheelchairs departing from international and regional destinations to mainland China, effective immediately. A separate notice will be issued when the service resumes. If you belong to any of the six types of passengers mentioned above and have already booked a ticket, we recommend you change your travel plan. You will be exempt from cancellation processing fees if you wish to refund your ticket. You will be exempt from date change processing fees and price differences if you wish to change to another Air China flight on a date before June 30, 2020. You can contact the original sales channel while your ticket remains valid.

Moreover, due to the pandemic prevention and control requirements, baggage onboard flights from international and regional destinations to mainland China may need collective sterilizing by the disease control department. Therefore, equipments like baby cots and cradles that you gate-check at the departure airport cannot be returned to you when you exit the plane. You will need to reclaim it by yourself in the baggage claiming area.

We sincerely apologize for any inconvenience resulting from these changes. Thank you for your understanding and support!

Please make appropriate travel arrangements.

 
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