According to Article 32 of the Civil Aviation Administration Measures for the Administration of Air Transport of Human Donated Organs (Minhang Issue, 2017, No. 9), when all the following requirements are met, we will work with the ground service agent to provide special security procedures for passengers carrying hematopoietic stem cells for saving the lives of patients. Otherwise, we will provide air transport services as ordinary passengers:

1. Your identity should be the staff of the blood bank approved by the health administration department of the State Council, or the staff of the blood disease hospital, children's hospital, and the tertiary general hospital with the medical/paediatric professional diagnosis and treatment subjects approved and registered by the health administration department.

2. We need your unit to provide a letter of reference with the official seal of your organization. The letter of reference should include your identity information, travel information, information of your organization, the name of the hospital that provides and receives hematopoietic stem cells, the type and purpose of hematopoietic stem cells, details of the contents used to store hematopoietic stem cells in the storage box, and a harmless statement that there is no infection and no dangerous goods transported by air.

3. You are required to submit a transportation application to us via 95583 at least 4 hours before the scheduled departure time of the flight, and inform us of your flight information, hematopoietic stem cell type, packaging size, refrigerant properties, involved dangerous goods and other information.

4. If the volume of the storage box exceeds the size requirements of our carry on baggage, we need to handle seat occupying baggage service in advance; The storage box brought into the cabin shall be taken care of by you during transportation.

5. Hematopoietic stem cells must undergo the same safety inspection as the transportation of human donor organs.

6. Your letter of reference will be retained when we collect and transport you and your hematopoietic stem cells.

If you are a staff member of the Red Cross Society of China or the Chinese Bone Marrow Bank (including authorized personnel), we will provide you and your hemopoietic stem cells with special security procedures according to the relevant requirements of the Red Cross Society of China or the Chinese Bone Marrow Bank.