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Disabled passengers
Home > Information Inquiry > Travel Preparation > Special passengers service plan >  
Disabled passengers
Passengers with aids

Passengers with checked in electric wheelchairs

1. Transportation requirements

For passengers who need to use an electric wheelchair or an electric devices for mobility due to temporary mobility restriction or due to disability, health, age, or leg fracture, such electric wheelchair or an electric devices can be transported as checked baggage without being included in the passenger's free baggage allowance, provided that the provisions on the transport of dangerous goods are met.

There is no limit on the number of wheelchairs checked on American routes; for other routes, the total number of checked electric wheelchairs/electric walking tools and manual folding wheelchairs shall not exceed 2.

Electric wheelchairs or electric walking aids shall not be brought into the cabin, and must be checked in at the check-in counter. If you need to check in, please arrive at the airport check-in counter 2 hours (inclusive) before the deadline for ordinary passengers to check in.

2. Capacity limits of lithium battery powered wheelchairs

If the electric wheelchair you carry is powered by lithium battery, its rated battery energy shall not exceed 300Wh. If it must be driven by two batteries, the rated energy of any one of them shall not exceed 160Wh. At the same time, one spare battery with rated energy no more than 300Wh or two spare batteries with rated energy no more than 160Wh can be carried. Lithium battery shall be carried by passengers, and shall not be transported beyond the capacity range.

 

Passengers with other assistive devices

Assistive devices are devices used by the disabled/injured passenger as means of support in their life and work. Assistive devices include non-electric wheelchairs, walking aids, crutches, etc. that need to be used by a passenger during their journey because of limited mobility due to a disability or health problem.

To prevent loss or damage, the checked assistive devices shall be disassembled and packed to the largest extent possible.

1. The following small equipment (limited to one piece per person) can be brought into the cabin or checked for free:

Manual folding wheelchairs, crutches, artificial limbs, electronic cochlea, hearing aids, blind sticks, blind glasses, visual aids, etc. with a size of no more than 33 * 91 * 106CM.

The devices brought into the cabin shall be placed in the baggage rack or under your front seat. If it cannot be placed in the above way, or due to overweight, or for safety reasons, it shall be transported as checked baggage.

2. In addition to the above small equipment, one item of the following auxiliary equipment can also be checked for free:

(1) Any of the above small equipment

(2) Manual wheelchair

(3) Electric wheelchair or electric walking tool

(4) Mechanical prosthesis and professional small gas cylinder

 
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