Passengers with visual disabilities refer to those who are totally blind, amblyopic or have eye diseases and are unable to move completely.

For safety reasons, blind passengers under the age of 16 should be accompanied by adults over the age of 18 with full civil capacity.

In order to ensure the smooth travel of passengers with visual disabilities, unless otherwise required by the local government or health authorities, we can provide necessary guidance and assistance services for passengers with visual disabilities traveling alone for free.

In order to meet the requirements of the Civil Aviation Administration of China for flight operation safety, we impose restrictions on the number of disabled passengers that can be carried onboard each type of aircraft on separate trips. Please contact us to book this service as soon as possible after you confirm your travel plan, so as to prevent you from being unable to travel on schedule due to exceeding the carrying capacity after you arrive at the airport.

 

Service reservation

If you need this service, you can book it through the official website of Air China, the Air China APP, the Air China hotline, the ticket office directly under Air China or an authorized sales agent.

Check in

(1) Time limit for check-in: Please arrive at the check-in counter at least 120 minutes before the scheduled departure time for check in.

(2) Checked baggage and non-checked baggage: For the transportation regulations of small auxiliary equipment used in the journey carried by disabled passengers, please refer to the passengers carrying auxiliary devices .

(3) Seating arrangement: We will arrange for visually impaired passengers to be close to the emergency evacuation door and the steward. However, for the sake of cabin safety, we cannot arrange emergency exit seats and Boeing B747 upper cabin seats for visually impaired passengers.

(4) Services in the terminal: unless otherwise required by the local government or health department, we will provide necessary guidance services in the terminal for passengers with visual disabilities to assist in check-in, baggage check/claim and joint inspection procedures.

In-flight service

We will provide service support for passengers with visual disabilities who travel alone in the cabin as much as possible, but we are unable to provide the following services: such as assisting in actual eating, assisting in the toilet, assisting in the excretion function on the passenger's seat, or providing medical services.