If your baggage fails to reach your destination on time or is damaged, please tell our baggage service counter in the terminal, and we will assist you to the largest extent possible.

 

Compensation and Lawsuit

If your checked baggage is damaged, you shall make the claim for compensation in writing to Air China within up to 7 days from the day of receipt of the checked baggage.
If your checked baggage is delayed, you shall make the claim for compensation in writing to Air China within up to 21 days from the day of receipt of the checked baggage.
A lawsuit must be settled within two years after the aircraft arrives at the destination or before the related flight is canceled; otherwise the lawsuit will be revoked.

 

Compensation Amounts
- For flights that meet the conditions set forth in the “Warsaw Convention”, the compensation limit per kilogram for your baggage is 17 SDR*. If the actual loss of your baggage is below this standard, compensation will be based on the actual loss of your baggage. The compensation limit for your unchecked baggage is 332 SDR *.
- For flights that meet the conditions set forth in the “Montreal Convention”,.  compensation will be based on the actual loss of your baggage. If you can provide adequate proof, the compensation limit for checked and unchecked baggage per passenger is 1288 SDR*.
- The compensation should be handled according to the provisions of baggage on air baggage, details can be consulting 95583.
- If your baggage is insured, we can provide the relevant documents to you so that you can bring a claim for damages against your insurer.

 

*SDR refers the special drawing right stipulated by International Monetary Fund (IMF). the value of SDR in the www.imf.org .