When you start to make a payment online, the transaction is transferred from Air China’s website to the newly opened webpage of the bank (please make sure that the original e-ticket webpage of Air China is not closed, otherwise a payment error will occur). At this time, the security and technical reliability for your online payment will be ensured by the bank. You can refer to the detailed information about online payments at the official bank website.

If the transaction goes smoothly, the website will receive confirmation from the bank (as long as the Air China e-ticket webpage is not closed during the online payment process) and generate an e-ticket number (different from the serial number on the website, the ticket number relates to a passenger, while the serial number relates to an order) for you after verifying your payment. You may use the e-ticket number, along wth your identity documents to check in at the airport. At the same time, for your travel convenience, we provide you with an "Email Itinerary Copy", a summary of your flight itinerary emailed to your designated mailbox. When you check your booking information in the “My Order" section of the website, you will see the status of your booking as “ticket issued”.If you check the status of your booking and find the status is “wait for ticketing (ticketing failed)”, that indicates that although you’ve made the payment, the website failed to issue you the ticket automatically for certain reasons, and you will need to contact Air China staff for assistance (Air China sales service hotline: 95583)

This may be caused by the internet. On rare occasions, the information required by the system for a successful payment is not sent from the bank to our website, so the website cannot confirm that your payment has been made even though your bank account has been debited. In this case, we call it a “payment error” and you will need to contact Air China staff for assistance (Air China sales service hotline: 95583)

Whether or not your payment is completed, please log onto the bank website again to check whether your account has been debited. You also need to log onto Air China’s e-ticket website and check the status of your booking by checking the "My Order" section:If your bank account has been debited and the booking status is "ticket issued", no further actions are needed as your e-ticket has been issued;If your bank account has been debited and the booking status is "wait for ticketing (ticketing failed)", you have to contact Air China staff for assistance (Air China sales service hotline: 95583).If your bank account has been debited and the booking status is "booked", it indicates a payment error occurred and you need to call Air China to solve the problem according to the related instructions stated above in "Payment Errors".If your bank account has not been debited, you only need to find your reservation under "my booking" and click on "View Order" in the itinerary information page, then click the "Pay Now" button to continue your transaction.

No. You should not repeat your payment when you find your ticket has already been paid for. (It excludes the situation that your account is not debited with the payment.)

Following the principle of "checking the account first and then your booking", you need to verify whether your account has been debited or not and to check the status of your booking. Then you will need to provide all the related information to the service department of Air China by calling 95583 and we will help to solve the problem as soon as possible.